Privacy policy

Privacy Policy

Last updated: June 2026

At Mavrex, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our store at mavrex.co.za or make a purchase from us.

Information We Collect

When you visit or make a purchase from our store, we collect the following types of information:

  • Personal identification information: Full name, email address, physical address, and phone number
  • Payment information: Credit/debit card details or other payment method information (processed securely through our payment processors — we do not store full card details)
  • Order information: Products purchased, order history, and transaction details
  • Technical information: IP address, browser type, device information, and pages visited on our site

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status, shipping, and delivery
  • Send marketing and promotional communications if you have opted in
  • Improve and personalise your shopping experience
  • Comply with legal obligations
  • Prevent fraud and ensure the security of our store

Sharing Your Information

We share your personal information with the following third parties only as necessary to operate our business:

  • Shopify: Our e-commerce platform provider, which helps us run our store. Your data is stored through Shopify's data storage and databases. See Shopify's Privacy Policy for more information.
  • Payment processors: Such as PayFast or PayPal, to securely process your payments
  • Shipping providers: To fulfil and deliver your orders
  • Legal authorities: Where required by law or to protect our legal rights

We do not sell or rent your personal information to any third party for their marketing purposes.

Cookies

Our store uses cookies to enhance your browsing experience and improve our services. Cookies are small data files placed on your device. We use cookies to:

  • Remember items in your shopping cart
  • Understand how you interact with our site
  • Personalise your experience
  • Analyse site traffic and usage

You can control cookie settings through your browser settings. Note that disabling cookies may affect some site functionality.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate personal information
  • Request deletion of your personal information, subject to certain legal requirements
  • Opt out of marketing communications at any time by clicking the unsubscribe link in any email

To exercise any of these rights, please contact us at privacy@mavrex.co.za.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorised access. Our store is hosted on Shopify, which provides a secure, encrypted platform.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@mavrex.co.za or by visiting mavrex.co.za.