Shipping Policy

Last updated: June 2026

Thank you for shopping at Mavrex. We are committed to delivering your orders quickly and reliably. Please read our Shipping Policy carefully to understand how we handle your orders.

Order Processing

All orders are processed within 24 hours of being placed (excluding weekends and public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and dispatched.

Delivery Timeframes

We offer domestic shipping within South Africa. Our standard delivery timeframe is 1–3 business days from the date your order is dispatched. Please note that delivery times are estimates and may vary depending on your location and the courier used.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the weight of your order. Any applicable shipping fees will be displayed clearly before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can use this information to monitor your delivery in real time through our courier partner's website.

Peak Period Delays

During busy periods such as public holidays, Black Friday, Christmas, and other high-demand times, delivery may take longer than the standard 1–3 business days. We appreciate your patience during these periods and will do our best to ensure your order arrives as quickly as possible.

Domestic Shipping (South Africa)

We currently ship to all major cities and towns within South Africa. Deliveries are made via reputable courier partners to ensure your package arrives safely and on time.

Incorrect Address

Mavrex is not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided at checkout. Please ensure your delivery address is accurate when placing your order. If you notice an error after placing your order, please contact us immediately at support@mavrex.co.za and we will do our best to update the details before dispatch.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@mavrex.co.za. We will work with our courier partner to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at support@mavrex.co.za.