Return and Refund Policy

Last updated: June 2026

Thank you for shopping at Mavrex. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible purchases. The 30-day return window begins from the date you receive your product, not the date of your order.

Eligibility for Returns

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The return request must be initiated within 30 days of the date you received the product.

Non-Returnable Items

• Sale items or items purchased at a discounted price
• Items that have been used, damaged, or altered after delivery

How to Initiate a Return

To start a return, contact our support team at support@mavrex.co.za with your order number and reason for return. Our team will respond within 1-2 business days with return instructions.

Refund Processing

Once we receive and inspect your returned item, your refund will be processed and applied to your original payment method within 5-7 business days.

Exchanges

We replace items if they are defective or damaged upon arrival. Contact us at support@mavrex.co.za within 30 days of receiving your product.

Contact Us

If you have any questions, please contact us at support@mavrex.co.za.